Stefan Gagne (![[info]](http://p-stat.livejournal.com/img/userinfo.gif){kind=small} twoflower) wrote,@ 2008-04-15 23:52:00 |
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Welcome to Upgrade Hell
7Seas 2.0 is upon us. And that means, like the last rod upgrade cycle, manually replacing people's rods when they brick them.
The vast majority of users upgrade just fine, and have no issues. Our new system is easier to follow, does a lot of hand holding, and has some idiot-proofing (as much as we could code). But nevertheless, there are plenty of people out there -- native english speakers, even! -- who are not going to read instructions or will read them wrong and will brick their rods. This is expected. And there's even the chance that despite working for 90% of folks, SL is somehow screwing up when they upgrade.
It's a pain in the ass, but this is how it goes. It's the price of doing business and I'm prepared to pay it -- one week of hell and dozens of IMs, but after that, everything will settle down and we will be free 'n clear. 2.0 has not had a misdelivery yet, and even if it did? We can still do manual sends. But presumably, we'll be having far, far less of them now that we're ditching the Linden's craptastic email code.
(The one thing I don't appreciate, and we've already have had two of, are people who send me an IM dripping with hate and swear words because their rod bricked. Like we poured sugar in their gas tank, or something, when it says right there in the instructions that your stats are in no risk, that we WILL replace your rod. I swear, this is the primary problem with customer service... aggrivated entitlement complexes. And because we're in customer service, we have to smile and grit our teeth even when someone's proclaiming the sexual deficiencies of our mothers over a silly little fishing rod. Jerks... but. Again. Cost of business. We cope.)
I look forward to the weeks ahead, when the 7Seas problems taper off, and it becomes something that largely manages itself. Then I can start turning my attention to game upgrades, new games, or just RELAXING and doing other things.
Like Rock Band! My god, today's tracks ruled. A last minute surprise Motley Crue track, their first new one in a decade and it's world premiering in a video game, not on an album. How cool is that? Also great are Message in a Bottle (yet more Police) and Blondie's "Call Me", which I got a real rush singing. Good times... good times.
Dark times now -- bright times to come. This is the way of things.
7Seas 2.0 is upon us. And that means, like the last rod upgrade cycle, manually replacing people's rods when they brick them.
The vast majority of users upgrade just fine, and have no issues. Our new system is easier to follow, does a lot of hand holding, and has some idiot-proofing (as much as we could code). But nevertheless, there are plenty of people out there -- native english speakers, even! -- who are not going to read instructions or will read them wrong and will brick their rods. This is expected. And there's even the chance that despite working for 90% of folks, SL is somehow screwing up when they upgrade.
It's a pain in the ass, but this is how it goes. It's the price of doing business and I'm prepared to pay it -- one week of hell and dozens of IMs, but after that, everything will settle down and we will be free 'n clear. 2.0 has not had a misdelivery yet, and even if it did? We can still do manual sends. But presumably, we'll be having far, far less of them now that we're ditching the Linden's craptastic email code.
(The one thing I don't appreciate, and we've already have had two of, are people who send me an IM dripping with hate and swear words because their rod bricked. Like we poured sugar in their gas tank, or something, when it says right there in the instructions that your stats are in no risk, that we WILL replace your rod. I swear, this is the primary problem with customer service... aggrivated entitlement complexes. And because we're in customer service, we have to smile and grit our teeth even when someone's proclaiming the sexual deficiencies of our mothers over a silly little fishing rod. Jerks... but. Again. Cost of business. We cope.)
I look forward to the weeks ahead, when the 7Seas problems taper off, and it becomes something that largely manages itself. Then I can start turning my attention to game upgrades, new games, or just RELAXING and doing other things.
Like Rock Band! My god, today's tracks ruled. A last minute surprise Motley Crue track, their first new one in a decade and it's world premiering in a video game, not on an album. How cool is that? Also great are Message in a Bottle (yet more Police) and Blondie's "Call Me", which I got a real rush singing. Good times... good times.
Dark times now -- bright times to come. This is the way of things.
